FAQ

Window Cleaning 

What should I do beforehand to prepare for my appointment?

When having your windows cleaned please make sure items are removed from the windows and window sills and that large obstructions are moved before the tech arrives as they will not move items for you. If you are having just the exterior windows cleaned or your house pressure washed make sure your windows are closed all the way so that no water gets inside the house as we will not be held liable for water damage. Be sure to move any items that you do not wish to get wet or sprayed by pressure washer.

How many people will arrive at my home or business?

Most jobs are assigned to one person. In some cases more people may be assigned.

What is included in my Window Cleaning Service? 

A Basic window cleaning service includes cleaning the interior & exterior of windows, and a light dusting of the window screens.

Are tracks included in Basic Window Cleaning Service?

 Tracks are not included in the basic window cleaning service.  We offer vinyl track cleaning for an additional charge.  We do not clean aluminum tracks or sliding door tracks.

Can you remove paint from windows? 

Yes, paint, stucco, silicone, stickers and other debris can be removed from windows. However, this is not covered under our “Basic Window Cleaning Service.”  There is an additional charge for these services.

What types of windows do you clean?

We clean all types of window including storm, french pain and skylights. However storm windows, french pain and skylights windows are not considers standard windows and will need to be bid in person due to the different varieties that are out and the amount of time each window needs to be cleaned.

Are my storm windows and the windows behind them counted as one?

No we do not count these as one window. Storm windows are counted and bid diffidently then your regular windows and will need different care than the others.

Is removal of hard water stains include in the basic window cleaning?

No hard water removal is not included in the basic window cleaning. We do offer this services on a case by case bid.

Can hard water be removed completely?

in most cases we can remove the stains or can greatly improve the look of the area. However, depending on the length the stain was there and the severity in some cases the only solution may be to replace the window. for this reason we cannot guarantee this service.

My windows are foggy, will the fog go away after the windows are cleaned? 

“Foggy” windows are usually damaged or defective  windows and are often due to a broken seal on the actual window making a foggy appearance between the class. We are unable to clean the fog between the panes of glass.

What is your cancellation policy?

Please cancel appointments at least 48 hours in advance as we will still be able to schedule someone else for the time slot. Any cancellations made in less than 48 hours, same day cancellations, as well as missed appointments and lock outs will be charged a cancellation fee. Cancellations can only be made over the phone, not over e-mail or fax, as e-mails may be sent to the wrong address and faxes may be sent to the wrong number.

How often should I have my windows cleaned?

Depending on your circumstances window cleaning can be done on a call in basis, quarterly, bimonthly, monthly, biweekly or even weekly.  Most residential customers like to have windows cleaned in and out once or twice a year and the exterior of the windows cleaned quarterly or monthly, while some commercial accounts like restaurants need to have windows cleaned each week.

Do you clean the screens as well?

Screen cleaning by wet method is not included in a Exterior cleaning and is priced as a separate service that can be added. Screen Cleaning is  advised at the same time as window cleaning. having a clean window that is covered by a dirty screens not only looks less appealing but can cause your window to become dirty much faster than if it where cleaned. Screen Cleaning can also greatly lengthen the life of your screens. We offer UV Screen Protection as well.

Will you call me to remind me that I need my windows cleaned?

If you would like to be put on a regular schedule for service or a reminder of your next cleaning please let us know as we can accommodate you in this regard.

What are the effects of not having my windows cleaned regularly?

Stains can become embedded into the glass making it impossible to remove entirely (i.e. Hard water stains). Sometimes these stains will disappear but only with a service not included in a basic cleaning. With different Cleaning methods, chemical and extensive attention this may do the trick, but complete restoration cannot be guaranteed. Cost wise, a more regular window cleaning routine is cheaper than replacing your windows and more ascetically pleasing.

Do you make a lot of noise?

Certain services may make a lot of noise while other services make very little noise. If you are in need of a time for us to work when your not asleep due to a day time sleeping schedule or other reasons please let us know as we may be able to complete that portion of the project before or after that time starts.

What happens if it is raining during my scheduled appointment? 

Climbing on ladders during rain is a safety hazard.  If it begins raining Heavily during your appointment or before your appointment we will need to reschedule. However most window cleaning may be preformed as scheduled.

How much does rain affect clean windows?

Not much, since all the dirt is no longer on the window, rain drops have little to nothing to cling on making rain have no affect on clean windows. With cleaning methods such as pure water cleaning (D.I. Water)  rain is not a problem at all. Dirt, Pollutants, insect or bird stains can all be removed and effectively cleaned.

 

Availability & Scheduling

Do you have availability on weekends?

We do not work on weekends at this times.

What is the earliest or latest appointment time available?

We usually schedule  appointments starting at 9am or 10am and will stay until 5-6pm. However, we may accommodate an earlier appointment if needed.

Can I book an appointment online or via e-mail?

Yes simply email us with the day and time you would like and we will email you back with an available time slot. however, calling us would be the simplest and fastest way as our schedule can fill quickly.

How long will my cleaning take?

Service typically can last 2-8 hours depending on the size of your project.

 

Residential Cleaning

What should I do before my House Cleaning?

West End Cleaning is an efficient Residential cleaning services that gets right to work when we arrive. To be efficient we ask that you pick up clothing, toys and other household items prior to a visit as we do not provide this service to you.

Do I have to be home during the house cleaning?

Because we clean Monday – Friday, 9 a.m. to 5 p.m. most of our customers aren’t home but the vast majority trust us with a key to their home. Prior to the cleaning arrangements can be made to in trust us with keys or other arrangements can be made before hand.

What if something is damaged during my home cleaning?

We treat you and your home with complete respect. If something unexpectedly does break, we do our best to either repair or replace that item. We are a fully licensed, bonded and insured company, so claims are filed when appropriate.

Does your service provide Cleaning supplies and equipment or do I need to?

In order to keep cost down we ask that we do use your cleaning vacuum and cleaning products. However we are able to provide our own if necessary, our cleaning service crews comes prepared with all the cleaning supplies necessary. And if requested and provided, we are happy to clean with your preferred products. Green cleaning products are supplied by West End Cleaning.

What happens if I need to reschedule?

We ask that call 48-hours before your regularly scheduled home cleaning with a more convenient cleaning time and will do our best to accommodate your scheduling needs.

Is there a price Minimum I need to pay?

Yes we do have a pricing minimum for residential house cleaning. due to travel and vehicular expenses and time to and from jobs we have put in place a $100.00 minimum for residential work.

What if my cleaning falls on a holiday will you still come?

West End Cleaning does not clean during major holidays. We will call to reschedule for a more convenient time when house cleanings fall on holidays.

How do I pay for residential Cleaning?

Payments are due the day of your service. Most customers find it convenient to simply leave a check in the home, made payable to “West End Cleaning”.

Do you offer carpet cleaning?

We do not offer carpet cleaning at this time. However, we are happy to refer you to a trust carpet cleaning specialist.

What does “Green cleaning” mean?

Green cleaning involves products, methods used to promote a healthier home and environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin that can harmful to you and your pets. West End Cleaning is happy to provide Green residential cleaning service at your request.

What does West End Cleaning do?

Based In Portland Oregon West End Cleaning offers Commercial and residential cleaning with more than 15 years of combined experience. Our professional cleaning staff gives you more time to enjoy your family, weekend activities and a clean home. We offer a variety of cleaning options such as: -Weekly, Bi-weekly, Monthly cleanings -One-time cleanings special -Move-in/outs Cleanings

How much will it cost to have my place cleaned?

West End Cleaning offers affordable cleaning packages to suite each home owner’s needs. Frequency, preferences and your budget are all factors in pricing your residential cleaning. Specialty add-on services such as refrigerator and oven cleaning are also available options for your consideration. Once a package is chosen along with your homes square footage we can come up with a pricing quote for your home.

Pricing & Estimates

Window Cleaning

 How do you price Window Cleaning?

 Window Cleaning can be charged by the size and amount of windows or the amount of time taken to cleaning them. Other factors such as ease of window access or difficulty as well as height of windows all play a role in pricing. Pricing may at first seem steep but remember that window cleaners have many expenses such as insurance, equipment purchase and maintenance, payroll, taxes, travel and vehicular expenses, advertising, office expense etc.. Furthermore, window cleaning is one of the most dangerous occupations in the country.

Can you give an estimate over the phone or via e-mail? 

Estimates can be given via e-mail or through our online estimate form.

Is there a price Minimum I need to pay?

Yes we do have a pricing minimum, due to travel and vehicular expenses and time to and from jobs we have put in place a $150.00 minimum for residential work. If you are a commercial job please call for Pricing as commercial work too has a minimum price.

How long is an estimate valid?

Estimates are valid for 90 days only.  Prices are subject to change after 90 days